Home >FAQs

▶ If you have any questions about Itcert-online.com or any professional issues, please see our FAQs from our customers. Check if you have a problem before, if you can't find your question, please feel free to contact us via the bottom right corner.
Please be patient, we will give you a satisfactory answer within 24 hours.

• 1. What kinds of study materials Itcert-online.com provides?

Questions and Answers: a zip format materials that could be downloaded and run on your own computers. This should be used at least 2 weeks before the exams.
Free Demos:Itcert-online.com has free demos for almost all of our products and all the questions in demos are from the full version of the exams. So you can try our demos before buying.


• 2. Can I pass the exam with Q&As only?

Of course! All the question and answers are compiled by experienced experts after in-depth study of real exams and thousands of practice tests. If you understand the knowledge points provided in our Question & Answers, you can pass the exam.


▶ Version & Updates

• 1. What the latest version in Itcert-online.com?

All the Products are fully updated. Our Product Manager keeps an eye for Exam updates by Vendors. You can get the latest version from user center (Product downloaded from user center is always the latest.)

• 2. How often do you update your study materials?

We update in accord with the vendors if they change the question, our professional team will update our question and answer in a week.


Payment Options

• 1. How to pay for an order?


A:We currently only accept PayPal payments (www.paypal.com). But if you don't have PayPal, you can use your credit card through PayPal, and note that we use paypal as a payment method to protect your information and transactions.


2. Do you share your customer information database with any third parties?

A: At Itcert-online we respect every client’s right to privacy. Our system is fully secured and no one can access your information. So we will never share the clients’ information with any third-party. You will receive the e-mails only from us. And if you want to be removed from our e-mail list just inform us.

3. How can ensure my credit card information secure at your site?

A: We are sure that the security of our customers’ confidential information is absolutely the most important thing of us. We use the most trusted third part vendor as our card processor, all the information are guaranteed by Credit Card Professor Global Collect, Moneybookers and Paypal. They assure secure money transferring online. We couldn’t see and store any of your credit information.


4. Do you have any discounts?

A: There’re always some special discounts for popular exams, you can check regularly of our site.

• 5. How do I get my order after the payment is successful?


After the payment is successful, we will contact you and you will receive an email; then we will send the pdf exam to your email address, please note that our email may be in your email trash. You can reply to any of our questions by email and we will provide you with 7*24 hours to answer your questions.


• 6. Is it safe during the payment process?

We will use McAfee to ensure your shopping safety, please feel free to purchase.